About taylor

background

for several years I worked in the realm of student affairs, events, and operations, developing creative problem solving skills and serving as a liaison between students and administration. my unique position has encouraged me to think critically and thoroughly when facing issues, an approach I bring to my work in historic preservation. my interests in preservation lie not just in physical restoration of historic places, but in the preservation and management of people and cultures entwined in those places.

i have experience designing processes, templates, and managing small teams under customer success and events operations. if you are a small business, non profit, or individual consultant that would needs operations work (small or large scale), please reach out to me at preservationsideb@gmail.com. I’d be happy to talk possibilities and pricing with you!

projects

Black Foxes - History in the Making

Anti-Racist Resource 

Preservation Side B 

Fight for Light 

Green-Wood Cemetery

skills

  • Small team management

  • Establishing detailed operational processes that align with big picture strategies

  • Event Planning & Execution

  • Content creation & marketing

  • Communication & multi- project management

  • DE&I training, creating, & facilitating

  • Thrives in early-stage startup environments, building processes from ground up

  • Airtable, Hubspot, Miro, Squarespace, Splash, Google Suites, Microsoft Suites, Canva, MixMax, Goldcast, Zapier, Typeform, Asana, Retently

  • Establishing operational processes, managing projects from ground up and cross departmentally

  • Developing Diversity and Inclusion trainings and workshops for small departments

  • Creating weekly historic preservation social media campaigns on the intersection of BIPOC and preservation

  • Developing documents for anti-racism resources, trainings, education and action items

  • Reviewing and interpreting planning and historic preservation codes, proposals, and policies

  • Mapping software, Mailchimp, Salesforce, Microsoft Suites, budget and project management systems, GIS, MixMax, Airtable, Splash, Asana, Monday, Canva, Zapier

  • Excellent communication and public speaking skills and multi-project management

  • Creating engaging and thorough presentations, documents, tours, information sessions, and programming 

  • Working with and facilitating groups of diverse populations in academic, cultural and social settings

  • Coordinating large scale event and hospitality planning

curriculum vitae

Customer Success Manager   August 2022  - Present PILOT

  • Manages the entire customer journey, from onboarding new customers to driving engagement, fostering customer advocacy, and ensuring growth.

  • Strategically plans and enacts growth actions that lead to renewals of high profile clients.

  • Handles customer challenges and escalations 1 to 1.

  • Prepares data and insights on the performance of employees for customers and high level executives.

  • Develops the processes and technology used for a nascent Customer Success team, with a heavy focus on CS Operations.

  • Cross collaborates with product, delivery, and sales teams to improve customer success operations.

Community Operations Manager   January 2021-August 2022  Modern Sales Pros

  • Built, iterated & ran the onboarding program for new event managers

  • Operationalized event planning and execution process for event managers from end-to-end including: templates, playbooks, & resource documentation.

  • Developed strategies for event improvements, event registration and attendance and event execution, and promotion in accordance with quarterly goals.

  • Tracked & reported event strategies to leadership. Developed operational strategy of quarterly summits for the organization including promotion, virtual event execution, in-person events, and registration tracking. Managed a team of five Events Managers.

  • Worked with high level revenue leaders to plan sales-related content for events - to be presented to an audience of 20,000+ members

  • Planned and executes digital panels, luncheons, roundtables, and masterclasses for sales leaders on a weekly basis

  • Coordinated communications and marketing for events for member base

Operations Associate   November 2019-January 2021 Industrious, NYC Soho West 

  • Runs daily operations of space including: technology set up and troubleshooting, solving member issues, handling move-in and move outs, ordering operational supplies, booking conference rooms

  • Creates weekly newsletters, runs Salesforce and Connect/Essensys systems for members

  • Plans weekly educational, cultural, professional, and social events and activities for members 

  • Manages daily hospitality including budgeting, ordering, organizing and preparing food and beverage set ups

Graduate Intern, Historic Preservation Restoration Department   July 2019-August 2019 Green-Wood Cemetery, Brooklyn

  • Supervised seven high-school DOE interns in a seven-week program that introduced skills such as: building documentation and photography, building investigation, proper cleaning of historic masonry, archival research, and light hands-on conservation treatments 

  • Ran daily operations of physical restoration and documentation in public lots including resetting, uncovering, cleaning, and repointing monuments, and ensured safety protocols and best practice in the field 

  • Created preservation-based mini-lectures and curriculum for field trips to encourage interns to discuss issues and challenges in preservation and documentation, and research cross-cultural burial practices 

Intern, Planning and Preservation   January 2019-May 2019 Municipal Art Society of New York 

  • Reviewed city planning and historic preservation reports and documents released by the City, assessed alignment of proposed plans with NYC community needs and challenges, wrote and prepared public commentary on findings

  • Attended community meetings, studied areas of proposed rezoning and historic districts and created well-rounded presentations and educational/mapping tools for advocacy of community needs and properties 

  • Thoroughly researched issues of shadow and sunlight in large cities and contributed to reports, presentations and policy/zoning assessment for the Fight for Light Initiative spearheaded by MAS 

Historic Preservation Intern & Special Projects Research Assistant    May 2018-January 2019  Prudon & Partners Architecture, Preservation, Design Firm

  • Created reports, presentations, and documents from preservation research to be disseminated to clients, preservation students and faculty, the Docomomo US Executive Board, and conference audiences 

  • Completed historical research on landmarked buildings to assess their historical significance for lawsuits, researched current and past building codes and processes for new development on historic buildings 

  • Researched, wrote, edited and designed a Docomomo US dossier on USC Technology and Conservation for a global audience

Membership Coordinator                      October 2017-May 2018 International Federation of Interior Architects/Designers (IFI)

  • Implemented policy procedures and documents for the review and approval by the Executive Board related to IFI’s operations 

  • Oversaw all aspects of Membership coordination, administration and development, including implementing strategies to retain and expand members 

  • Coordinated annual and biennial IFI programs and activities at an international level

  • Developed and executed IFI communications and e-newsletters 

  • Coordinated the IFI President & IFI Executive Board’s schedule, logistics and activities 

  • Invoiced and kept track of membership for 75 international interior designer organizations and manufacturers

  • Created high-level, prestigious awards ceremonies and honors for the Interiors profession

  • Researched and proposed a restructuring of IFI to align with United Nations model including membership and application processes 

  • Created proposals to gain high-level members for the resource council, encouraging a $50,000-a-year membership

Administrative Assistant/Student Liaison                                                      June 2015-July 2017 UC Santa Barbara, Office of the Vice Chancellor for Student Affairs

  • Designed, generated content, and updated important policies for Divisional website 

  • Edited, prepared and distributed student conduct sanction letters on weekly basis from Vice Chancellor

  • Reviewed, changed and stayed updated on UC system-wide and campus specific polices and strategic planning

  • Organized and supervised the annual Student Staff Appreciation night for over 300 students

  • Served on committee for annual Professional Development Conference for over 400 staff

  • Responsible for daily correspondence with staff, faculty, students and family of UC system

  • Prepared, edited and designed Vice Chancellor’s presentations, speeches and letters

  • Maintained the Vice Chancellor’s calendar, coordinated travel and oversaw office projects 

  • Scheduled and coordinated luncheons, meetings and small events 

  • Advised and recruited members for the Vice Chancellor’s 12 committees, tasked with making financial decisions for various student spaces